Travel Disruptions

What we’ll do to help and what we’ll ask you to do.

We work hard to make your experience with us a positive one, even in the event of unforeseen circumstances. When things don’t go as planned, we think it is important for you to know what you can expect from us.

Delayed, Diverted and Cancelled Flights

This page provides valuable information for passengers who have experienced a flight delay, diversion, cancellation or a missed connection.

Denied Boarding Due to Overbooking

This page explains Porter’s obligations and your rights in the case of an oversold flight, and how to seek resolution if things don’t go as planned.

Delayed, Lost and Damaged Baggage

We’re not perfect. In case anything happens to your bag, here’s some helpful information on what you need to know.

Travel Terms and Conditions

Here are some need-to-knows about your rights as a Porter passenger. We recommend you review these pages before your next trip.